With over 30 years experience in insurance, ICM director Bernard Thornton identified a need for a personal and professional no-cost service to individuals when they need it most – after suffering an injury for which they were blameless. In 2001 he established the business which is now ICM – Personal Injury Advisers.

He discovered that many companies deal with claims via an impersonal call centre, while others expect their clients to handle their own paperwork. Even companies who do arrange for clients to meet their legal representative often make the appointment at a time and place that may not be convenient.

At ICM the service is centred entirely on the client. That’s why at ICM we:

	Meet at a time and place that’s convenient for you, including evenings and weekends
	Complete paperwork on your behalf
	Arrange for the legal work to be undertaken by a specialist solicitor from our approved panel
	Remain on hand throughout the duration of the claim to assist as required
	Have a proven record of successful claims

Bernard Thornton is a Fellow of the Chartered Insurance Institute and a past President of the Insurance Institute of Leeds. Co-director Paul Moran is an Associate of the Chartered Insurance Institute and a Member of the Institute of Marketing.